The 2021 Subaru Love Promise Customer Commitment Award

The 2021 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2021 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

SUBARU_LOVE_PROMISE_HEART

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

How is Gerald Subaru of North Aurora dedicated locally to the Love Promise?

For over 70 years The Gerald Family has been dedicated to helping make a positive change in the lives of others by supporting our local communities and charitable organizations. We believe in the good work of the charities and groups we support and stand behind their efforts to make a difference in our communities.

PAWS Chicago

Boys & Girls Clubs of America, Big Brothers/Big Sisters, YMCA, People to People

Families Helping Families, Hesed House, Arranmore Center for the Arts, American Red Cross, Tri-City Family Services

The Edward Foundation, Living Well Cancer Research, American Cancer Society, Hope on Wheels

Did Gerald Subaru of North Aurora go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

Love Promise Stories from Gerald Subaru of North Aurora

Subaru and Gerald Subaru of North Aurora believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Batavia MainStreet Love Promise - Beth W

Gerald Subaru of North Aurora has been an amazing supporter of Batavia MainStreet for several years. In 2020 they went above and beyond to help our community through Covid by generously offering delivery services for our Batavia Farmers' Market customers. This not only helped those unable to attend in person, but also assisted the market vendors from the surrounding area continue to do business during the pandemic. Gerald also worked hand in hand with us while we navigated the constant adjustments to our events in order to meet the Covid gathering restrictions. Their support never wavered. The most substantial factor separating Gerald Subaru of North Aurora from other sponsors is how they go to the next level to engage with the community at Batavia MainStreet events. The Gerald team always makes the extra effort to interact with the community. For example, at Oktoberfest they offered fest related giveaways, fun raffle items, and special Snap Chat filters to connect with people. Unlike sponsors looking only for signage at events, Gerald's efforts help take our events to the next level. We are so grateful and couldn't do what we do without them.

Batavia Mainstreet
Batavia MainStreet Love Promise

Growing to Help Animals - Greg M

Gerald Subaru of North Aurora has been a key supporter and partner of Anderson Humane for a very long time. Over the past unprecedented year, Gerald and their staff have been a blessing to our organization through volunteerism and financial support. During the pandemic the one thing that has remained constant is the amount of animals needing our help and the resources we provide to help find their forever homes. While trying to reimagine the best ways to continue our fundraising efforts, Gerald was right there with us every step of the way. They have not only provided much needed funding to help us to care for over 7,000 animals in 2020 but we were able to find forever homes for over 3,700 puppies, dogs, kittens and cats. Through being a major sponsor of our fundraising events; Walk4Animals, Pets-A-Palooza and hosting an adoption event at their dealership in October, Gerald has shown their dedication to the Subaru Loves Pets program and commitment to making the world a better place. The 2020 adoption event led to pairing 31 pets with their new parents and created a life-long bond that enriches the lives of not only the animals, but their owners as well. We see the effects every day and the adopters send us updates on the progress of their new family members and how much love and joy they bring to their lives. Without Gerald Subaru of North Aurora's support, things like this wouldn’t be possible. Anderson Humane and Gerald Subaru align so well in our beliefs and missions. I guess you could say it’s a match made in heaven and one that we cherish. Gerald Subaru of North Aurora means a great deal to Anderson Humane in allowing us to continue to change the lives of animals AND Humans! We cannot thank you enough and look forward to decades of saving local animals in need, together.

Growing to Help Animals

Anderson and Gerald Make a Dogs Day - Greg M

Gerald Subaru of North Aurora has been a key supporter and partner of Anderson Humane for a very long time. Over the past unprecedented year, Gerald and their staff have been a blessing to our organization through volunteerism and financial support. During the pandemic the one thing that has remained constant is the amount of animals needing our help and the resources we provide to help find their forever homes. While trying to reimagine the best ways to continue our fundraising efforts, Gerald was right there with us every step of the way. They have not only provided much needed funding to help us to care for over 7,000 animals in 2020 but we were able to find forever homes for over 3,700 puppies, dogs, kittens and cats. Through being a major sponsor of our fundraising events; Walk4Animals, Pets-A-Palooza and hosting an adoption event at their dealership in October, Gerald has shown their dedication to the Subaru Loves Pets program and commitment to making the world a better place. The 2020 adoption event led to pairing 31 pets with their new parents and created a life-long bond that enriches the lives of not only the animals, but their owners as well. We see the effects every day and the adopters send us updates on the progress of their new family members and how much love and joy they bring to their lives. Without Gerald Subaru of North Aurora's support, things like this wouldn’t be possible. Anderson Humane and Gerald Subaru align so well in our beliefs and missions. I guess you could say it’s a match made in heaven and one that we cherish. Gerald Subaru of North Aurora means a great deal to Anderson Humane in allowing us to continue to change the lives of animals AND Humans! We cannot thank you enough and look forward to decades of saving local animals in need, together.

Anderson Animal Shelter
Anderson and Gerald Make a Dogs Day

Gerald Subaru NA & The Fox Valley Marathon Races - Dave S

In 10 years the Fox Valley Marathon Races have hosted over 30,000 runners from age 4 to nearly 90 at the starting line. At the finish line each of those runners had a unique ‘finish face’ and story behind their incredible, life changing accomplishment. And behind the races that day there is a story of the year long preparation, planning and support needed by our leadership team and key sponsors to make sure every runner receives the class leading experience they deserve. For many years Gerald Subaru NA has been an important key supporting partner of the Fox Valley Marathon Races. Gerald shares our passion of supporting community health for adults and children, runners driven in their pursuit of a goal and those in need through our Charity Partner program. They are with us every step of the way each year from early planning to each of those ‘finish faces’ and beyond. On behalf of those runners and charities we thank Gerald NA for being such an important part of what we do!

Fox Valley Marathon Races
Gerald Subaru NA & The Fox Valley Marathon Races

Neighborly Love - A partnership w/ Batavia MainSt - Bonnie B

Gerald Subaru of North Aurora is amazing community partners and sponsors. As the special events coordinator at Batavia's MainStreet I've had the privilege of working alongside Gerald on several events. The Batavia Farmers Market, Cocktails in the Park and Oktoberfest to mention a few. Their support is so important to our program and helps make Batavia the fun and vibrant community it is! They really go above and beyond the typical sponsorship. When on site they bring value to our events with their presence. They tailor their set ups to match the event and truly engage with visitors. I see people laughing with site reps and having a great time using their props, snap chat filters and interactive games. We are so thankful to have your continued support at Batavia MainStreet!

Batavia MainStreet
Neighborly Love - A partnership w/ Batavia MainSt

Gerald Subaru NA + LivingWell 07-25-19 - Michelle M

On July 25, the Illinois Chapter and Gerald Subaru of North Aurora had the pleasure of delivering 80 blankets and 30 arts & craft kits to the LivingWell Cancer Resource Center as part of the Subaru Loves to Care Program. These comforting gifts were accompanied by personalized messages of hope written by the customers and staff of Gerald Subaru of North Aurora. We had the opportunity to tour LivingWell with Sheri DiVirgilio,a staff member showing us all the amazing ways they are helping cancer patients. Sheri informed all of us that on a weekly basis, LivingWell sees more than 700 different cancer patients. In addition,they offer many different types of programs designed for cancer patients such as masseuses and psychologist that help the fight to beat cancer. Sheri also told us that LivingWell is 100% donor funded and the partnership Subaru and LLS have with them is another way they are able to help cancer patients. This incredible act of generosity was warmly received by the LivingWell staff who were thrilled to distribute these comforting gifts to their patients. Many thanks to everyone at Gerald Subaru of North Aurora and Sheri as well as the rest of the LivingWell staff, not only for a memorable day, but for supporting the LLS mission to cure blood cancers and improve the quality of life of patients and their families.

The Leukemia & Lymphoma Society/IL
Gerald Subaru NA + LivingWell 07-25-19

Subaru Loves to Care & Edward Cancer Center - Sue W

It was great to be able to spread some hope, love, and warmth to the Edward Cancer Center. The hospital welcomed us in and having the conference room open for us. It was wonderful to meet Linda, Sarah (Barb) and Alexis too. Please thank them again for taking the time out of their busy day to pop in with us. We hope there are lots of smiles as the hospital staff delivers the blankets. Alec, thank you again to you and Max for delivering the blankets and sharing Subaru's Loves to Care program with Edward Cancer Center. The patients are going to love the cozy (and cute, by the way!) blankets. LLS is thankful for this partnership.

The Leukemia & Lymphoma Society - Illinois Chapter
Subaru Loves to Care & Edward Cancer Center

Thank you, Gerald Subaru! - Sue W

We had a fantastic visit with Gerald Subaru, The Leukemia & Lymphoma Society, and Neal at Waterford Place in Aurora. Because of the Subaru Loves to Care program we were able to deliver blankets and words of encouragement to patients and families that are currently fighting cancer! We brought our secret weapon and cancer survivor, Neil with us! Neil participates in LLS learning and fundraising with his school. We were happy to have Neil and his mom join us for this amazing opportunity. The Subaru partners, Waterford Place staff, Neil and his mom handed our blankets to all who were there. Fighting cancer is in all of our blood!

The Leukemia & Lymphoma Society - Illinois Chapter
Thank you, Gerald Subaru!

Lazarus House Appreciation - Darlene R

Lazarus House wants to offer their sincere thank you to Subaru of America, Inc. and Gerald Subaru of North Aurora for their contribution to us through their Share the Love event. We are extremely grateful for this wonderful support! Their very generous donation will help fund the Lazarus House daily operations, it costs $63 per day per person to provide safe shelter, food, education, and care. Through our mission we help individuals return to independent living with the skills and habits needed for long term success. Lazarus House is celebrating 20 years of serving homeless men, women, & children and we serve over 300 individuals annually who are connected to Batavia, Geneva, St. Charles and western rural Kane County. The vast majority of our guests are employed below minimal living wage or have no income due to physical/mental health issues or a variety of other reasons. We are truly humbled by Gerald Subaru’s commitment to the community! Thank for the HUGE HAND UP!

Lazarus House
Lazarus House Appreciation

Penguin Plunge! - Alicea S

Make-A-Wish thanks Gerald Subaru of North Aurora and Gerald Subaru in Naperville for their participation and sponsorship of the Seventh annual Penguin Plunge in Ottowa, Il. Gerald Subaru was one of 37 sponsors and 209 plungers to chip in and raise $139,000 for Make-A-Wish Illinois! Despite being postponed twice due to extreme weather, the event took place on February 17th and helped grant the wishes of 18 local kids battling life-threatening diseases. Nationally, Subaru supports Make-A-Wish through the holiday Share the Love event. Customers who purchased or leased a new Subaru vehicle could select from a list of charities to receive a $250 donation from Subaru of America. Last year in Illinois, the efforts of local dealerships raised over $100,000 for Make-A-Wish Illinois through Share the Love, and over $3 million nation-wide. Make-A-Wish uses these funds to grant incredible wishes to children battling life-threatening illnesses, to provide them with hope, strength and joy.

Make-A-Wish Illinois
Penguin Plunge!