All around great atmosphere and service - I will be back!
Staff was courteous and did the job quickly and efficiently!
Quick and easy visit. Service advisor kept me updated on what services were being done. Comfortable waiting area.
Stellar customer service as always!! George in Parts, and Martin, Jerry, and Steven in Service took great care of us in replacing a flat tire. The efficiency, professionalism, and courtesy shown by all departments at this dealership make it a standout. Their employees take pride in their quality product and it shows. They go out of their way to make sure their customers are happy.
Always exceptional service. Daniel and Mike were great to work with!
Always pleased with the service and the great costumer service from all employees. Satisfaction guaranteed every time I go for any service. Appreciate immensely how everyone works here and that this is a place you can trust with confidence, thanks a lot!!
My family has been buying cars from the Gerald Auto Group since the mid-90's and our cars are always serviced with the location at which they were purchased. That having been said, my recent service call with David Gonzales was very positive, although the news I received was not. Due to poor alignment, my tires wore unevenly so that they could not be rotated as I had requested. David brought out quotes for new tires (they don't carry the suggested tire in stock - not surprisingly, nobody does!) and was very helpful with additional places to purchase new ones. I'll be back for the service department to re-align my 2010 Legacy once I've gotten new tires. (Yes, I'm on a budget, so I'll do some online shopping before I order those pricey new shoes!) These guys always do the best work, and I feel confident that the work is done right the first time. I don't trust anyone else to service my car!
Excellent service. They listen and no high pressure sales. My "Bubba the Outback" gets taken care of. Excellent staff, always nice.
Today I had the pleasure of purchasing a used Subaru Legacy from Gerald with the assistance of Nichole, as well as Devin. Some of the best practices they apply to customer experience is second to none - when you walk in their showroom every staff member greets you and makes it a point to ensure you feel welcomed. They display and truly embodie a team approach to making sure you are in the best hands. Thanks for all of the water, as well as good food options. If you are looking for a new or used Subaru, place your trust in these folks, they will work to get you what you want and will make it an enjoyable and informative experience from start to finish. I'm excited to be in the Subaru family, and the Gerald family. These folks truly care, and it shows from the moment you arrive on their lot.
i had an amazing experience at the dealership i ended up getting my dream car and the sales person was amazing Denzel was awesome i would recommend 10/10 to anyone looking for a car. any questions i had he answered them perfectly it was awesome
Michael Berry was excellent. He kept me totally up dated on all aspects of my car service appointment. He is an outstanding communicater and I would rate him a 10.
The service team is knowledgeable and courteous. The representative even walked me to the car and opened my door for me. I have been searching for my car following service at other dealerships. I also enjoy the hot tea and snacks. : )
I dealt with Michael Barry. Went in for my 10k service. Everything went smoothly and efficiently.
Mark Jillich squeezed me into the schedule to take a look at a used vehicle I had purchased. He gave me peace of mind by explaining the details of the visit thoroughly. After visiting, I was truly glad to have purchased a Subaru.
Super friendly and knowledgeable staff. As a woman I find that no one talks down to me or makes me feel like an idiot when I bring my car in for an issue. Great coffee, nice atmosphere and pet friendly. Had adoptable dogs on site on day of appt.. doesn't get any better than that!